Backup Typing has been providing audio typing transcription services for Tuffin Ferraby Taylor for two years. The business needed a robust solution to assist them with peaks in demand for secretarial cover.
The audio typing cover we at BackupTyping provide was required for a number of reasons – some of the secretarial staff were part-time, cover for normal busier peaks in workload, holiday cover and, at month-end, the secretarial staff were needed for other duties such as invoicing, which invariably takes them away from typing property reports for a couple of days.
Therefore, flexible support was needed to supplement their secretarial staff with professional transcription services that could be called upon confidentially, quickly and efficiently by all involved in the process.
Our services to the company came about from a senior member of staff who had used BackupTyping at their previous employment to deal with the same peaks in demand for confidential, quality and rapid turnaround services.
The member of staff very kindly recommended us to Christine Keates-Lewis, the Creative HR & Operations Manager.
As this was a direct recommendation from a colleague Christine was happy to approach BackupTyping having discounted other outsource transcription service companies.
With the events of the last 12 months and a complete change in working environments that has prevailed for many businesses, TFT wanted to enhance their infrastructure knowing that they could rely on the services of BackupTyping for professional, knowledgeable and experienced audio typing requirements.
This is a very typical outcome of the current changes many businesses are having to make. The unpredictable market means that the sector is requiring a more fluid approach to generating property reports. BackupTyping are able to provide that support with an efficient and dynamic range of services to meet the continued demands of the industry and our clients.