Last updated: September 2026
BackupTyping Ltd is committed to protecting your personal information. This policy explains how we collect, use and protect personal data when you visit our website, contact us or use our transcription, typing and document production services.
BackupTyping Ltd is the data controller for personal information we collect about our clients, prospective clients, suppliers, contractors and website visitors.
When clients send us audio recordings, documents, photographs or other material for transcription or document production, the client will normally be the data controller and BackupTyping Ltd acts as a data processor, using the information only to provide the services requested.
We may collect names, business contact details, billing information, correspondence, details of services provided and technical information about use of our website.
We use this information to provide and manage our services, respond to enquiries, process payments, maintain business records, operate and secure our systems and comply with legal and regulatory requirements.
Our lawful bases for processing include contract, legitimate interests, legal obligations and consent, depending on the circumstances.
Access to client information is restricted to authorised personnel and subcontractors who need it to carry out their work and are required to maintain confidentiality.
We use trusted third-party providers including IT and cyber security, cloud and software, website hosting, email, accounting and payment providers.
We use appropriate technical and organisational measures to protect personal information.
We do not sell personal information or mailing lists.
Some authorised subcontractors may access client information from outside the UK. Where this occurs, appropriate data protection, confidentiality and security arrangements are used in accordance with UK data protection law and our contractual obligations.
Business and financial records may be retained for up to six years where appropriate.
Audio recordings, documents and other client files are retained for six weeks after completion of the work and are then securely deleted.
Our website uses cookies and similar technologies for functionality, security and website statistics. Please see our Cookie Policy for further information.
Depending on the circumstances, you may have rights to access, correct or delete your personal information; restrict or object to its use; request data portability; and withdraw consent.
Where we process information on behalf of a client, requests relating to that information should normally be made to the client as data controller.
For questions about your personal information or to exercise your rights, please contact BackupTyping Ltd using the contact details on our website.
If you are unhappy with how your information has been handled, you can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
We may update this policy from time to time. The latest version and revision date will be published on this page.
